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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
1
How to copy a drawing element in the editor?
Installation
9
How to deploy Screenpresso?
How to activate Screenpresso PRO?
Licensing
How to update to the latest version of Screenpresso?
How to install Screenpresso?
How to uninstall Screenpresso?
Licensing
39
How many licenses do I need?
Upgrades
Can I use the free version at the office?
How to retrieve my activation key/license key?
Is payment secured?
Upgrades
Can I order using a purchase order?
Upgrades
What is the update policy?
Upgrades
What are the minimum system requirements?
Others
How to transfer a license?
How long does it take to get the license?
How to activate Screenpresso PRO?
Installation
Others
8
Memory usage?
When does Screenpresso connect to the Internet?
Which folders are used?
Is Apple Mac OS X supported?
What are the minimum system requirements?
Licensing
Screenshot
5
Can I change ‘PrintScreen’ shortcut key?
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
How to change default image’s definition (DPI)?
Windows' snipping tool stealing Print Screen key shortcut
Scaling issue
Troubleshooting
7
Screenpresso crashes at startup, what should I do?
Why shortcut [print screen] key does not always work?
The request was aborted: Could not create a SSL/TLS secured channel
What are the installed .NET versions?
Why my screen turns BLACK when I start a screen capture?
Screenshot
Screenpresso does not start with windows
Issue under Windows N
Upgrades
13
How many licenses do I need?
Licensing
Is payment secured?
Licensing
Can I order using a purchase order?
Licensing
What is the update policy?
Licensing
support.categories.upgrades
3
Video capture
4
Can I record a movie?
Recorded sound is garbled?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Why is the screen dimmed outside of the recording area ?
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